NEO-RLS: Customer Service on the Telephone and by Email

On June 3, 2020 from 10-11am Eastern, NEO-RLS will hold an interactive webinar to explore best practices in creating positive experiences with customers on the phone and via email.

Learning Objectives:

  • The Do’s and Don’ts of effective email communication
  • The 3 phrases customers want to hear in a phone conversation to help them feel valued and appreciated
  • 5 things to remember and practice when talking with a customer on the phone

The session will be led by Andrew Sanderbeck, who has been developing and conducting training programs for libraries and library organizations for more than 25 years. Sanderbeck is chairman of the board of the Haywood County (N.C.) Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

For more information, go to http://mms.neo-rls.org/Calendar/moreinfo.php?eventid=55722.

iSchool students qualify for a free Gold membership in the Northeast Ohio Regional Library System. To sign up, go to https://www.neo-rls.org/mlis_student_membership.php.

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